Refund policy

Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be brand new and unused, in the same condition that you received it, with all original tags attached and in its original packaging. Items that show signs of use, wear, or damage caused after delivery will not be accepted for return. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@jorenly.com. Returns must be sent to the following address: 6300 South Bend Ln, Charlotte NC 28277, United States. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be brand new, unused, with tags and in its original packaging, along with proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@jorenly.com.