Shipping policy

Effective Date: May 27, 2026

Shipping Destination
Jorenly currently ships to domestic addresses within the United States only. We do not offer international shipping at this time.Order Processing Time
All orders are subject to a processing period of 1 to 2 business days following payment confirmation, before being dispatched. Business days are Monday through Friday, excluding federal holidays.Estimated Delivery Time
We offer standard shipping on all domestic orders. The total estimated delivery timeframe is 6 to 8 business days from the date of order placement, which includes 1 to 2 business days of order processing and 5 to 6 business days of carrier transit time. All delivery timeframes are estimates only and are not guaranteed. Actual delivery dates may vary due to carrier operations, destination, or circumstances beyond our control. Jorenly is not liable for delays caused by shipping carriers or other factors outside of our reasonable control.Shipping Rates
Rates are calculated based on the order subtotal, excluding applicable taxes.
Orders totaling $0.00 to $28.99: Standard shipping at $2.99
Orders totaling $29.00 and above: Free standard shipping
Order Tracking
Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address provided at checkout. You may use this tracking number to monitor the status of your delivery at any time.Risk of Loss
Title and risk of loss for all products pass to the customer upon transfer of the order to the carrier. If your package arrives damaged or with missing items, please contact us immediately upon receipt and we will work to resolve the issue promptly.Contact Jorenly
For any questions regarding your shipment, please contact our customer support team. We respond to all inquiries within 24 hours.
Email: support@jorenly.com
Address: 6300 South Bend Ln, Charlotte, NC 28277, United States